Privacy Notice

RMT Solutions Ltd, company number 08338653, registered office 6 Carr Green, Lowton, Warrington, England, WA3 1EQ, is the controller of the personal data described here. VAT registration number GB 126050355.

We are registered with the Information Commissioner as a data controller under reference ZC250006, and our entry is on the public register of fee payers at ico.org.uk/register. That means the data protection fee has been paid and the Commissioner knows who we are. It is not an approval of anything in this notice and should not be read as one.

Write to us at ricky@rmtsolutions.co.uk or telephone 07803 808093. Anything in this notice — a question, a request under section 8, or a complaint — goes there.

This website, and what happens when you use it. It covers the enquiry forms, the template downloads, the trial request form and the analytics.

It does not cover LiftPlan Studio, the software we sell. That has accounts, subscriptions and its own notice, at liftplanstudio.com/privacy. Requesting a trial from this site is covered here; using the product is covered there.

It also does not cover the lift plans and safety documents we produce for clients. Those are governed by the engagement we agree with the client, not by this page.

Four things, and three of them only happen because you chose to send them.

Answering you. Where you send an enquiry, a quote request or a trial request, we process it under Article 6(1)(b) of the UK GDPR — steps taken at your request before entering a contract — and, where no contract follows, under Article 6(1)(f), our legitimate interest in replying to somebody who asked us a question.

Template downloads. Article 6(1)(f), our legitimate interest in knowing which of our resources are actually used. If you would rather have the file without the form, email us and we will send it.

Analytics. Your consent, under Article 6(1)(a), and regulation 6 of the Privacy and Electronic Communications Regulations 2003 for the cookies themselves. No consent, no analytics — the scripts are not on the page at all until you agree.

Server logs and site security. Article 6(1)(f), our legitimate interest in keeping the site up and defended.

Invoices and accounts, where an enquiry becomes work: Article 6(1)(c), our legal obligations under the Companies Act 2006 and the Value Added Tax Act 1994.

We rely on consent for the analytics and for nothing else. We do not profile anybody, we have no mailing list, and we do not send marketing email. If we ever want to email you about something other than the thing you contacted us about, we will ask first.

Four companies, each doing one job. That is the whole list.

We may also disclose personal data where the law or a regulator requires it, or to our professional advisers, auditors or insurers where they need it to advise us.

Some of those providers process data outside the United Kingdom. Where they do, the transfer relies on the safeguards permitted by Article 46 of the UK GDPR — in practice the International Data Transfer Agreement, or the UK Addendum to the European Commission’s standard contractual clauses — under each provider’s own data processing terms. Ask and we will tell you which applies to which.

Nothing on this site sets a cookie until you agree to it. There is no cookie that has to be there for the site to work, so there is nothing you cannot refuse.

If you agree, Google Analytics sets cookies beginning _ga to recognise a returning browser, and Microsoft Clarity sets _clck and _clsk to tie a session recording together. If you refuse, none of them is set, because neither script is loaded.

Your answer is remembered in your browser’s own storage on this device. It is not a cookie, it is never sent to us, and clearing your browsing data forgets it — in which case we will ask again.

Changing your mind takes effect immediately. Withdrawing consent also deletes the analytics cookies we can reach and reloads the page, because a script that has already run is still in the page until it does.

Under the UK GDPR you have the right to:

• be told what we hold about you and be given a copy of it (Article 15);
• have anything inaccurate corrected and anything incomplete completed (Article 16);
• have it erased where one of the grounds in Article 17 applies;
• have our use of it restricted while a dispute about its accuracy or our grounds is resolved (Article 18);
• receive what you gave us in a structured, commonly used, machine-readable form, and have it sent to another controller where that is technically feasible (Article 20);
• object to anything we do on the basis of legitimate interests (Article 21); and
• withdraw consent to analytics at any time, which section 7 does in one click.

To exercise any of them, email ricky@rmtsolutions.co.uk. We will answer within one month. Where a request is complex the law allows us up to two further months, and we will tell you inside the first month if we are taking them and why.

We may need to satisfy ourselves that you are who you say you are before we hand over a copy of somebody’s data. We will do that by asking something only you could answer. We will not ask you to send us a passport or a driving licence, and you should not send us one.

There is no charge, unless a request is manifestly unfounded or excessive.

If you think we have got something wrong, tell us first at ricky@rmtsolutions.co.uk. It is the fastest way to have it put right and we would rather hear it.

You may complain to the Information Commissioner’s Office at any time, and you do not have to come to us first. Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Telephone 0303 123 1113. ico.org.uk.

Complaining to the Commissioner does not affect any other remedy you have, including a claim in court under Article 82 of the UK GDPR.

This notice is dated. Where a change materially affects how we use personal data we already hold, we will say so here and, where we hold an address for you and the change matters to you, by email.

Earlier versions are available on request.